Terms of service

Access to and use of https://www.haulmate.co (the "Site") is provided by Haulmate Pte Ltd ("we", "us", and/or "our") and is subject to the following terms and conditions.


1.1. By using this Site you agree to comply with and be bound by these terms and conditions, including the Privacy Policy. If you do not agree with all of these terms and conditions, you must exit this Site now.

1.2. You are responsible for ensuring that all persons who access this Site through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.

1.3.  We reserve the right to change these terms and conditions at any time by posting changes online or by emailing you. You are responsible for regularly reviewing the terms and conditions posted on this Site to ensure you understand the terms that apply at that time. By using this Site after any such changes you agree to comply with, and be bound by, the terms and conditions in force at the time.


2.1. We offer a platform that enables customers to search for, enquire about and book moving services from our partners. While we work hard to ensure our customers have a great experience using the Site, we do not and cannot control the conduct of our partners. Haulmate does not provide the services listed. We rely on our partners to provide us with accurate information and to deliver the services in accordance to good industry practice 

2.2. The Customer acknowledges that we do not have any control of and therefore can not reasonably accept any liability in respect of the behaviour, response or actions of partners. We can not guarantee that the Customer will be able to receive the service from the partner

2.3. Following the purchase or enquiry about a specific service via the Site, customers are to communicate directly with the specified partner. If a dispute occurs about the conduct of the service being delivered, we are not responsible for this. 

2.4 In the event that a service can not be carried out by a partner, we will do what is deemed reasonable to provide a refund to the Customer. This is only in the case where the service has not been started.  

2.4 The Services shall be personal to the Customer and the Customer has no right whatsoever to resell the Services to any third party for any reason without the express written approval of Haulmate and its partners. 

2.5. Inclusion of, linking to, or permitting the use or installation of any Third-Party Sites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Sites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern.

2.6. All registration information you submit will be true, accurate, current, and complete.

2.7. The prices displayed on the Site are quotes in Singapore dollars


These Terms and Conditions and your use of the Site are governed by and construed in accordance with Singapore law.


4.1 Your use of the Site is at your sole risk. We disclaim all warranties of any kind, whether express or implied.

4.2 We reserve the right at any time and from time to time to modify and discontinue, temporarily or permanently, any services of the Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of such services.

4.3 We make no warranty that:

• the Site will meet your requirements;

• the Site will be uninterrupted, timely, secure and error-free;

• any results that may be obtained from the use of the Site will be accurate or reliable; and

• the quality of any products, services, information or other material purchased or obtained by you through the Site will meet your expectations.

4.4 We cannot and do not endorse, and cannot be responsible for, the messages, views, opinions, research and recommendations of individuals, users, and organisations of deemed interest, or advocate any patronage of any particular service provider, course of treatment or commercial dealings in any securities, investments or classes of securities or investments nor does the inclusion on the Site of a link to other Site(s) or resources imply any form of endorsement by us.

4.5 We do not actively review or edit the messages, views, opinions, research and recommendations of users, even if such messages, views, opinions, research and recommendations are made by the users using the Site. While the information on the Site has been obtained from sources believed to be reliable, none of the data, news, information, reports or opinions nor any of the recommendations (if any) has been customised for any specific person or class of persons. Therefore, please use the Site at your own risk.

4.6 By making available information and data on the Site, including facts, views, opinions and recommendations of individuals and organisations of deemed interest, we and our content providers are not giving or purporting to give or representing or holding themselves out as giving financial, investment, tax, legal and other professional advice. You shall always seek the relevant professional advice before otherwise making any such decisions.


5.1 You agree to indemnify and hold us, and our subsidiaries, affiliates, partners, and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of any content that you submit, post, transmit or make available on the Site, your use of the Site, your connection to the Site, your violation of the Terms of Service, or your violation of any rights of another party.


6.1 We shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

• the use or the inability to use the Site;

• unauthorized access to or alteration of your transmissions or data;

• statements or conduct of any third party on the Site; and

• any other matter relating to the Site.


Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, Site designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Singapore, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.