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Account

Delete your account

You can delete your HaulMate account at any time, from the app or by email.

In the app

  1. 1Open the HaulMate app and sign in.
  2. 2Tap Account in the tab bar.
  3. 3Scroll down and tap Delete account.
  4. 4Confirm. Your account is deleted straight away.

If you have a delivery in progress, finish or cancel it first. The app will tell you if a job is still active.

By email

Can't open the app? Email us from the address linked to your Apple or Google sign-in, or include the phone number on your account, with the subject “Delete my account”. We will confirm and delete it within 30 days.

Email support@haulmate.co

What gets deleted

  • Your profile: name, photo, phone number and notification settings.
  • Item photos, pickup and delivery photos, vehicle photos and driver documents you uploaded.
  • Your driver profile and vehicles, if you applied to drive.

What we may keep

We may keep a limited record of past jobs, ratings and safety reports where we need it to resolve disputes, prevent fraud or meet legal obligations, and only for as long as that need lasts. See our Privacy Policy for details.

If you signed in with Apple, you can also stop using Apple sign-in with HaulMate in your iPhone Settings › your name › Sign in with Apple.