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Terms of Use

The ground rules for customers and drivers. Please read them before you post your first request or accept your first job.

Last updated November 10, 2026

Agreement to these terms

These Terms of Use (“Terms”) are an agreement between you and LogicWorks Consulting LLC (“we”, “us”, “our”), the operator of the HaulMate mobile app and this website (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

What HaulMate is (and is not)

HaulMate is a technology platform that lets customers post requests to have small items moved and lets independent drivers find and accept those requests. We are not a delivery, moving or transportation company, and we do not carry items ourselves.

Drivers are independent third parties. They are not our employees, agents or contractors, and they decide for themselves which requests to accept. Any agreement to move items is between the customer and the driver.

Eligibility and your account

  • You must be at least 18 years old and able to form a binding contract.
  • You sign in with Apple or Google and must verify a mobile phone number you control. Keep your account secure; you are responsible for activity on it.
  • Give accurate information and keep it up to date. One person, one account.
  • The Service is currently offered in the Salt Lake City, Utah area only.

Using HaulMate as a customer

  • Describe your items honestly, including size, weight and quantity, and add accurate photos.
  • Only request moves of items you own or are authorized to move, and that fit in an everyday vehicle. The app may block requests that are over its size and weight limits.
  • Package items reasonably. Fragile items are moved at your own risk unless you agree otherwise with your driver.
  • Make sure someone is available at pickup and drop-off during the time window you chose.
  • Treat drivers with respect and keep communication about the job.

Using HaulMate as a driver

To use Driver mode you must:

  • Hold a valid driver's license, and keep the vehicle you use registered and insured as required by law, including any cover needed for carrying goods for others.
  • Provide true documents and keep them current. We review applications by hand and may approve, reject, suspend or remove Driver mode at our discretion, including when a document expires.
  • Follow all traffic laws and drive safely. Never use the app in a way that distracts you while driving.
  • Take a clear pickup photo and delivery photo for each job, handle items with reasonable care, and deliver them only to the drop-off you were given.
  • Use customer contact details only to complete the job, and never keep, share or reuse them.

You are responsible for your own taxes, expenses, licenses and insurance. Nothing in these Terms creates an employment, partnership or agency relationship between you and us.

Prices and payment

The app shows a suggested price before a request is sent, based on factors such as distance, item size and timing. HaulMate does not process payments. The customer pays the driver directly, using a method they agree between themselves, when the job is done.

Because payment happens outside the Service, we are not responsible for collecting, refunding or disputing payments, and we do not charge customers or drivers a fee at this time. If that changes, we will update these Terms and tell you before any fee applies.

Cancellations, expiry and completion

  • A customer can cancel a request while it is open, and after a driver accepts until the items are picked up.
  • A driver can cancel an accepted job before pickup. The request is then reopened for other drivers. Frequent cancellations may lead to removal from Driver mode.
  • Neither side can cancel in the app once items have been picked up.
  • Open requests that no driver accepts expire automatically.
  • After a job is marked delivered, the customer can confirm it. If they do not, it is completed automatically after 24 hours.

Prohibited items and conduct

You may not use the Service to move:

  • Hazardous materials, including flammable, explosive, corrosive or toxic items.
  • Weapons, ammunition, illegal drugs or any item that is illegal to possess or transport.
  • Cash, gift cards, jewelry, precious metals or other high-value valuables.
  • Live animals, or perishable items that need special handling.
  • Large furniture, appliances or anything too heavy or bulky for an everyday vehicle.
  • Stolen goods, or items you do not have the right to move.

You also may not:

  • Harass, threaten, discriminate against or harm anyone.
  • Give false information, impersonate anyone or create multiple accounts.
  • Misuse other users' contact details or post fake requests or ratings.
  • Interfere with, reverse engineer or attempt to gain unauthorized access to the Service.

Drivers may refuse any item they believe breaks these rules or is unsafe to carry.

Ratings, photos and your content

You keep ownership of the photos, ratings and other content you add. You give us a limited license to store, display and use that content to operate, secure and improve the Service. Ratings must be honest and about the job. We may remove content that breaks these Terms.

Safety and disputes between users

We check driver documents before approval, but we do not guarantee the identity, conduct, ability or background of any user, or the condition, legality or value of any item. Use good judgment, and call 911 in an emergency.

Disputes about lost or damaged items, payment or conduct are between the customer and the driver. We may, but do not have to, help resolve them. Please report problems to support@haulmate.co so we can act on accounts that break these Terms.

Suspension and termination

You can stop using the Service and delete your account at any time (see Delete your account). We may suspend or close your account, or remove Driver mode, if you break these Terms, if we need to for safety or legal reasons, or if we stop offering the Service. Sections that by their nature should survive termination will survive.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT A DRIVER WILL BE AVAILABLE, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT SUGGESTED PRICES, DISTANCES OR TIMES ARE ACCURATE.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOGICWORKS CONSULTING LLC AND ITS MEMBERS, OFFICERS AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF OR DAMAGE TO ITEMS, LOST PROFITS OR PERSONAL INJURY ARISING FROM THE ACTS OR OMISSIONS OF ANY USER.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT ALL APPLY TO YOU.

Indemnity

You agree to defend and indemnify LogicWorks Consulting LLC against any claims, losses and costs (including reasonable legal fees) arising from your use of the Service, the items you request to move or carry, your conduct toward other users, or your breach of these Terms or the law.

Governing law

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Salt Lake County, Utah, and you and we consent to their jurisdiction.

App store terms

If you downloaded the app from the Apple App Store or Google Play, these Terms are between you and us, not Apple or Google. Apple and its subsidiaries are third-party beneficiaries of these Terms for iOS users and may enforce them. The app store's own terms also apply to your download and use of the app.

Changes to these terms

We may update these Terms from time to time. We will change the “Last updated” date above and, for material changes, tell you in the app or by email. Continuing to use the Service after changes take effect means you accept them.

Contact us

LogicWorks Consulting LLC
Email: support@haulmate.co