Who we are
HaulMate is a mobile app that connects people who need a small load moved (“customers”) with independent local drivers (“drivers”). The app and this website are operated by LogicWorks Consulting LLC (“we”, “us”, “our”).
This policy explains what information we collect when you use the HaulMate app, this website and related support (together, the “Service”), how we use it, who we share it with and the choices you have. If you have a question, email support@haulmate.co.
Information we collect
Information you give us
- Account details. When you sign in with Apple or Google we receive your name, email address and, if available, profile photo. If you use Apple's “Hide My Email”, we receive a private relay address instead.
- Phone number. We ask for your mobile number and verify it with a one-time code sent by SMS.
- Delivery requests. Pickup and drop-off addresses, item category, description, quantity, approximate size and weight, photos of your items, access notes (for example stairs or parking) and your preferred time window.
- Driver applications. If you apply to drive: vehicle type, make, model, year, colour and plate, vehicle photos, your service area, and photos of your driver's license, vehicle registration and proof of insurance, including their expiry dates.
- Job photos. Drivers take a photo when they pick items up and when they drop them off. Both parties to the job can see these photos.
- Ratings and reports. Star ratings, comments, cancellation and decline reasons, and anything you send us when you contact support.
Information collected automatically
- Location. With your permission, the app uses your device's location while you are using it, to suggest a pickup address and to show drivers nearby requests. We do not collect your location in the background and we do not track drivers live during a job.
- Job history. Every status change on a job (accepted, at pickup, picked up, on the way, delivered, cancelled) is recorded with a time and the account that made it.
- Device and notification data. A push notification token for your device, your notification settings, app version and basic technical logs our hosting provider keeps to run and secure the Service.
We do not use advertising trackers or third-party analytics in the app, and we do not collect payment card details. Payment happens directly between customer and driver, outside the app.
This website does not use cookies for tracking or advertising. Our web host may keep standard server logs (such as IP address and pages requested) for security.
How we use information
- To create and secure your account and verify your phone number.
- To show your request to approved drivers nearby and match you with a driver.
- To calculate a suggested price from distance, size and timing.
- To review driver applications and check documents before a driver can accept jobs.
- To send notifications about your jobs, documents and account.
- To keep people safe, prevent fraud and misuse, and enforce our Terms of Use.
- To answer support requests and resolve problems with a delivery.
- To meet legal obligations and respond to lawful requests.
Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interest in running a safe and reliable Service, your consent (for example for location and notifications, which you can withdraw in your device settings), and legal obligations.
What other users see
We limit what each side sees until a job is accepted.
- Before a driver accepts: drivers see an approximate pickup and drop-off area (not the exact addresses), item details and photos, the time window and the offered price. They do not see your name or phone number.
- After a driver accepts: the customer and the assigned driver see each other's name, photo and phone number, the exact addresses, and the pickup and delivery photos. The customer also sees the driver's vehicle and plate.
- Ratings you leave are linked to the job and may be shown to the person you rated.
Driver documents (license, registration, insurance) are never shown to customers. Only the driver and our review team can see them.
Who we share information with
We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We share it only with:
| Who | Why |
|---|---|
| Supabase | Hosts our database, file storage, sign-in and server functions. |
| Apple and Google | Sign in with Apple and Google Sign-In; push notifications (APNs and Firebase Cloud Messaging). |
| Expo (650 Industries) | Routes push notifications to your device. |
| Twilio | Sends the SMS code that verifies your phone number. |
| Google Maps Platform and Apple Maps | Address search, maps, distances and turn-by-turn directions when you tap Navigate. |
These providers process information on our behalf under their own security and privacy terms. We may also share information to comply with the law or a valid legal request, to protect the safety of any person, to investigate fraud or misuse, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply.
Storage and security
Your information is stored with our hosting provider in the United States. Photos and documents are kept in private storage and are only reachable through short-lived, signed links. Access rules in our database limit each account to the records it is allowed to see, and job status changes are handled on our servers, not by the app.
No method of storage or transmission is completely secure, but we work to protect your information and to limit who can access it.
How long we keep information
We keep your information while your account is open. When you delete your account, we delete your profile and the photos and documents stored in your account folders. We may keep a limited record of completed jobs, ratings and reports where we need it for safety, to resolve disputes, to prevent fraud or to meet legal obligations, and only for as long as that need lasts.
Your choices and rights
- Access and correction. You can see and edit your name, photo and phone number in the app under Account.
- Deletion. You can delete your account at any time in the app under Account › Delete account. See Delete your account for other options.
- Location, camera and photos. You can turn these permissions off in your device settings. Some features, such as suggesting a pickup address, will not work without them.
- Notifications. You can choose which notifications you get in the app, or turn them off in your device settings.
Depending on where you live (for example California, Utah or the EU/UK), you may have the right to request a copy of your information, ask us to correct or delete it, object to or restrict certain processing, and not be discriminated against for exercising these rights. To make a request, email support@haulmate.co from the address linked to your account. We may need to verify your identity before we act, and we will respond within the time the law requires.
Children
The Service is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, email support@haulmate.co and we will delete it.
Changes to this policy
We may update this policy as the Service changes. We will change the “Last updated” date above and, for significant changes, tell you in the app or by email before they take effect.
Contact us
LogicWorks Consulting LLC
Email: support@haulmate.co